**We’re precisely transforming the landscape of** after-sales support in the automotive industry in Thailand! 
We’re proud to announce our successful implementation of a cutting-edge solution that’s not only enhancing customer experience but also efficiently managing a substantial volume of customer interactions. Our deployment of Dynamics 365 Customer Service Enterprise, empowered by the intelligent Copilot AI Agent, now seamlessly handles **over 5,000 customer service messages** flowing through social media channels like LINE messaging and Facebook.
This robust system enables automotive support teams to:
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**Provide faster and more efficient service:** Copilot AI intelligently summarizes case details and suggests relevant solutions from the knowledge base, enabling agents to resolve issues quickly, even amidst high message traffic.
**Provide faster and more efficient service:** Copilot AI intelligently summarizes case details and suggests relevant solutions from the knowledge base, enabling agents to resolve issues quickly, even amidst high message traffic.* **Seamlessly connect with customers on their preferred channels:** Integration with LINE and Facebook facilitates effortless communication, successfully managing a significant influx of inquiries.
**Seamlessly connect with customers on their preferred channels:** Integration with LINE and Facebook facilitates effortless communication, successfully managing a significant influx of inquiries.This precise and impactful implementation signifies a major advancement in after-sales service within the Thai automotive sector.
